Official complaint forms are available to the consumer.
Quamtrax® is a trademark of Profitness Century SL (Tax ID B86446242, Calle Herreros 17-A, Polígono Industrial Los Ángeles, 28906 Getafe, Madrid). We sell remotely via quamtrax.com and operate in the Community of Madrid, so we are required to have official complaint forms available and to inform you of their existence and how to access them, in accordance with Article 29.4 of Decree 1/2010, of January 14, which approves the Regulations of Law 11/1998, on Consumer Protection of the Community of Madrid.
1. How to get the complaint form
There are two ways, and both are free:
- Download it now: official complaint form of the Community of Madrid (PDF). You can also obtain it at the electronic office of the Community of Madrid.
- Request it from us: write to us at info@quamtrax.com providing your name and, if you have one, your order number. We will send it to you by email at no cost; if you prefer a hard copy, let us know your postal address and we will send it to you.
Providing you with the form is mandatory and free of charge for us (Article 35.1 of Decree 1/2010).
2. Details of the company being complained against
Company name: Profitness Century SL
Trade name: Quamtrax®
Tax ID (CIF): B86446242
Address: Calle Herreros 17-A, Polígono Industrial Los Ángeles, 28906 Getafe (Madrid)
Email: info@quamtrax.com
Activity: e-commerce of food supplements and sportswear
3. How to fill it out
The official form includes three copies: one for the Administration, one for the company being complained against, and one for you. Fill in your details, clearly state the facts that motivate the complaint and the date they occurred, and specify what you are requesting. Attach the invoice or proof of payment, and any other document that helps to assess what happened (Article 37.2 of Decree 1/2010).
4. Where to send it
- To us, the copy for the company: by email to info@quamtrax.com or by postal mail to Profitness Century SL, Calle Herreros 17-A, Polígono Industrial Los Ángeles, 28906 Getafe (Madrid). We will include our statements and respond to you as soon as possible.
- To the Administration, the corresponding copy: Dirección General de Comercio, Consumo y Servicios de la Comunidad de Madrid, calle Ramírez de Prado 5 bis, 28045 Madrid, or through their electronic registry. As this is e-commerce, the jurisdiction lies with the Community of Madrid and not the city council (Article 33.1 of Decree 1/2010).
- Keep your copy as proof of the complaint.
5. Other ways to file a complaint
Using the complaint form does not exclude any other legally provided path (Article 30.2 of Decree 1/2010). You can contact the Municipal Consumer Information Office (OMIC) of your municipality or the consumer agency of your autonomous community.
And if what you need is a return, an exchange, or to know where your order is, the fastest way is usually to write to us at info@quamtrax.com (Monday to Friday, 9:15 a.m. to 5:30 p.m.) or consult our Refund Policy.
