How can I place an order on the website and what requirements do I need (registration, etc.)?

You can place your order directly on the Quamtrax website. Registration is usually required to facilitate order tracking and offer you a personalized experience. Please refer to the purchase process on quamtrax.com for more details.

How much does shipping cost for my order?

Shipping costs are free for orders over 29€. They may also vary depending on the location and weight of the order. You can find detailed information in the shipping section of quamtrax.com.

How long does it take for my order to arrive once I place a purchase?

Orders are generally delivered within 24 to 48 hours, depending on your location.

Do you ship to all regions (islands, Ceuta/Melilla) and also internationally?

We currently only ship to mainland Spain and Portugal, but we're working on expanding our shipping network.

How can I track the status of my order once it has been shipped?

Once shipped, you will receive a tracking number that you can use to monitor the status of your order directly on our website or on the carrier's page.

Can I cancel or modify my order after I have placed it?

The possibility of cancelling or modifying an order will depend on the status of the order. If you need to make a change, please contact our customer service as soon as possible.

What should I do if my order arrives damaged or I am given the wrong product?

In case of incidents, immediately contact our customer service to arrange an exchange, refund or solution according to the situation.

How can I return a product and get a refund if I am not satisfied with the purchase?

Please review our return policy at quamtrax.com. We usually offer a certain period to return the product and opt for a refund or exchange, provided that the indicated conditions are met.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

What are sports supplements and why are they used?

Sports supplements are products that complement the diet and help improve physical performance, increase muscle mass, promote recovery and provide energy during training.

Do dietary supplements replace a balanced diet?

No, dietary supplements are designed to complement a balanced diet and a healthy lifestyle, not to replace a complete diet.

How and when should I take my supplements to get the best results?

It is essential to follow the instructions on the packaging or the recommendations of a professional. In general, it is suggested to take them before or after training, depending on the type of supplement and your specific goals.

What is the difference between whey protein isolate and concentrate?

Isolate protein offers greater purity with less carbohydrates and fat, while concentrate is less processed and retains secondary nutrients. The choice depends on your nutritional goals and needs.

Do supplements have side effects or are they safe for daily consumption?

If taken as directed, most supplements are safe for daily use. It is important to adhere to recommended dosages and consult a specialist in case of medical conditions.

Can supplements interfere with my prescription medications or other medical treatments?

Some supplements may interact with medications. Therefore, it is advisable to consult a doctor or nutritionist before starting to take them if you are under medical treatment.

Can pregnant or breastfeeding women take supplements?

Pregnant or breastfeeding women should consult their physician or nutritionist before taking any supplements, as their needs may vary.

What payment methods do you accept for purchases (cards, PayPal, etc.)?

We accept a variety of secure payment methods, including credit and debit cards, PayPal and other options available during the purchase process on our website.

Is it safe to buy from the Quamtrax website and are my payment details protected?

Yes, we employ advanced security systems to protect your data and ensure secure transactions for every purchase made on our site.

Can I pay cash on delivery or by bank transfer?

Nowadays, most transactions are done online. Check the payment options during the checkout process to see if cash on delivery or bank transfer are available.

Do you offer installment payment or purchase financing options?

Depending on the amount and your location, financing or installment payment options may be available. Please check the options during the purchase process or in the payment methods section of quamtrax.com.

What can I do if my payment is declined or I encounter problems when making the transaction?

Please check that the data entered is correct. If the problem persists, please contact our customer service for immediate assistance.

How can I contact Quamtrax customer service?

You can contact our customer service team by phone, email, or live chat. All details are available in the "Contact" section of quamtrax.com. If you're using live chat, simply press the "talk to an agent" button and we'll get back to you as soon as possible.

What hours do you answer customer queries and how long does it take to respond?

Our customer service operates from Monday to Friday during business hours, with a response time of no more than 24 hours.

What satisfaction guarantees or warranty policies do you offer in case of problems with a product or purchase?

We offer satisfaction guarantees that include return or exchange options, as specified in our returns policy. See quamtrax.com for full details.

Where do Quamtrax products come from and where are they manufactured?

Our products are developed and manufactured in certified facilities, complying with strict quality controls. For more information, please visit the “About Us” section at quamtrax.com.

Do Quamtrax products have quality certifications or laboratory tests?

Yes, our supplements are certified by GMP or ISO and undergo rigorous testing in specialized laboratories to ensure their efficacy and safety.

Are Quamtrax supplements free of doping substances and suitable for athletes undergoing anti-doping controls?

That's right, our supplements are formulated in compliance with anti-doping regulations, making them suitable for athletes subject to regular testing.

Are the products suitable for vegans, vegetarians or other special diets (gluten-free, lactose-free)?

Some products are designed to meet specific dietary needs. Please check the label and description of each product to confirm if it meets your requirements.

Do products have an expiration or best-before date and how can I check it?

Each product clearly displays its expiration date on the packaging to ensure freshness and effectiveness. Please check this information on the product packaging and also on the website when purchasing.

What is Quamtrax's philosophy and what values does the brand highlight?

Quamtrax is committed to quality, innovation and transparency, delivering products that support a healthy lifestyle and athletic performance. Our values center on trust, excellence and customer well-being.

Is there a Quamtrax affiliate program and how can I join to promote their products?

Yes, we have an affiliate program. Visit the “Affiliates” section on quamtrax.com to learn about the requirements and sign up.

Does Quamtrax collaborate with influencers or content creators and how can I do so?

Yes, we work with influencers and content creators to promote a healthy lifestyle. If you wish to collaborate, please send your proposal using the “Collaborations” form available on our website.

How can I get a Quamtrax sponsorship as an athlete?

If you are an athlete and are interested in obtaining sponsorship, please review the “Sponsorships” section on quamtrax.com to learn about the requirements and submit your application.

How can I become an official Quamtrax distributor or purchase your products wholesale for my store/gym?

We offer opportunities for distributors and wholesalers. Contact our sales department through the “Distributors” section on quamtrax.com for more information.

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